Privacy Policy — Aquabranch

Last Updated: Oct 19,2025

Aquabranch (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your data when you visit aquabranch.store or make a purchase.

1. Personal Information We Collect

We collect:

Name and contact details (email, phone, address)

Order information and purchase history

Payment details (processed securely by third-party payment providers — we do not store credit card numbers)

Website usage information (via cookies and analytics)

2. How We Use Your Information

We use your data to:

Process and deliver orders

Communicate regarding purchases, shipping, or support

Improve our website and customer experience

Comply with legal requirements

3. Sharing of Information

We may share necessary information with:

Delivery and logistics carriers

Payment processors (e.g., Stripe, PayPal, Shopify Payments)

IT and customer service support systems

We never sell personal data.

4. Data Security

We use secure systems to protect your information from loss or unauthorized access.

5. Cookies & Tracking

We may use cookies and analytics tools to improve website performance.

Users can adjust browser settings to disable cookies if preferred.

6. Your Rights (Australia)

You may request:

Correction of inaccurate details

Removal of personal data where legally permitted

7. Updates to This Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated date.

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Shipping Policy — Aquabranch

Processing Time

Orders are shipped next weekday after payment.

Weekend orders ship Monday.

Delivery Times

Australia Post / Courier services usually deliver within:

2–6 business days (Standard)

Delivery times may vary due to postal delays or location

Shipping Charges

Calculated at checkout based on weight, size & location.

Order Tracking

Tracking numbers are provided for all orders.

Incorrect Shipping Details

Customers are responsible for providing accurate address information.

Orders lost due to incorrect details are not refundable.

Shipping Damage

Minor cosmetic breakage in small twigs is normal and not eligible for refund.

Major breakage of main branches should be reported within 7 days with photos/video for review.

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Refund & Return Policy — Aquabranch

Due to the natural uniqueness of driftwood:

No change-of-mind returns or refunds

Refunds are granted only if:

A main branch arrives significantly damaged, OR

The wrong item is sent

To qualify:

Photo or unboxing video proof required

Approved refunds may require item return unless partial refund agreed

Claims submitted after 7 days cannot be processed

Email refund enquiries to: sam@aquabranch.store

We aim to resolve all claims quickly and fairly.

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Biosecurity & Quarantine Disclaimer

Some Australian states have strict biosecurity laws concerning natural wood products.

Customers are responsible for ensuring items are allowed into their state or region

We cannot provide refunds for items rejected, confiscated, or delayed by biosecurity authorities

Tasmania may require declaration, inspection, or quarantine for untreated wood

Please check official regulations before ordering.